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 Return Policy
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| We accept returns via Royal Mail Recorded post (red label) or Special Delivery (silver label). |
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On cancellation for whatever reason, you must return the goods which we have delivered to you. If the goods are faulty, incorrect or damaged we will meet the cost of return and (at your option) we will replace or exchange such goods or we will refund to you the price you paid for the goods plus the delivery charge. In all other circumstances, we will exchange the goods or refund you the amount which you paid for the goods, but we will not refund any costs to return the goods to us or the original delivery and handling charges, provided the return is made within 7 days of receipt of the order. This policy is in addition to any statutory rights which you have as a consumer.
Under the Distance Selling Regulations, you have seven working days from the Commencement Date (“the cooling-off period”) in which to cancel this Agreement if for any reason you are not happy with the Goods which have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us. |
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Where you cancel this Agreement because you think that the Goods are faulty, incorrect or damaged on delivery please either return with proof of purchase or to Jadeshoes.co.uk, Internet Sales, 30 St stephens Street, Norwich NR1 3SH in the following manner:-
- Goods must be adequately sealed in the original packaging. Please note that the Royal Mail may reject any package that is not adequately wrapped;
- Enclose with goods to be returned information of surname and reason why goods are being returned
- Please make sure that you have addressed the package clearly with the Jade head office address
- Make sure that you get a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates),.
Please note that, unless the Goods which you return are faulty, incorrect or damaged, you are responsible for the costs of returning the goods to us. |
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