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 Terms and Conditions
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Payment
Payment is taken securely through the UK's biggest payment gateway, SECPAY Ltd and will be debited when we have accepted your offer to purchase.
All prices are quoted in UK pounds Sterling and include VAT where applicable.
Our acceptance of your offer to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase and a full refund will be given.
Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.
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Delivery Details and Returns Policy |
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Delivery |
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Delivery and handling for orders within the United Kingdom are at no extra charge and included in the price displayed on the website. In the rare event that your order is too heavy to send without a surcharge, we will contact you before taking additional payment. Such cases are extremely rare. Delivery and handling for orders outside the United Kingdom are £10. If goods are too expensive to ship outside the UK without a surcharge, we will contact you first. In the vast majority of cases, no additional cost would be incurred.
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A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. Delivery is undertaken by Royal Mail or Business Post.
In the event of orders being returned to us by Royal Mail or Business Post due to incorrect delivery information having been submitted during the order process or due to the customer not organizing re-delivery/collection from the local depot, we are obliged to charge the customer for resending the parcel. The customer will be informed in advance. |
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Returns |
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We accept returns via Royal Mail Recorded post (red label) or Special Delivery (silver label). On cancellation for whatever reason, you must return the goods which we have delivered to you. If the goods are faulty, incorrect or damaged we will meet the cost of return and (at your option) we will replace or exchange such goods or we will refund to you the price you paid for the goods plus the delivery charge. In all other circumstances, we will exchange the goods or refund you the amount which you paid for the goods, but we will not refund any costs to return the goods to us or the original delivery and handling charges, provided the return is made within 7 days of receipt of the order. This policy is in addition to any statutory rights which you have as a consumer. |
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Exchange |
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In the event that a customer orders the wrong size/colour, we will exchange for the correct size/product but are obliged to charge for re-delivery at cost price. We must be notified in advance by email before the good are returned. |
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Where you cancel this Agreement because you think that the Goods are faulty, incorrect or damaged on delivery please either return with proof of purchase or to Jadeshoes.co.uk, Internet Sales, 30 St stephens Street, Norwich, NR1 3SH in the following manner:-
- Goods must be adequately sealed in the original packaging. Please note that the Royal Mail may reject any package that is not adequately wrapped
- Goods must be sent by Royal Mail recorded delivery (red label)
- Enclose with goods to be returned information of surname and reason why goods are being returned
- Please make sure that you have addressed the package clearly with the Jade head office address
- Make sure that you get a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates)
Please note that, unless the Goods which you return are faulty, incorrect or damaged, you are responsible for the costs of returning the goods to us. |
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Payment |
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We accept the following methods of payment. |
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Credit cards:-
- Mastercard
- VISA
- American Express
- JCB
- Diners Club International
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Debit cards:-
- Solo
- Switch
- Visa Debit
- Maestro
- Delta
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Payment may be made by any of the methods above and will be debited when we receive your order. The total amount you pay is the same, regardless of the payment method you use. |
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VAT |
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Our prices include VAT where applicable.
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Security & Data Protection |
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Data Protection |
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We are committed to protecting your privacy and the security of any information given to us in order for us to process your order. |
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Our Data Protection Policy |
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We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information. |
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Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. |
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No personal data about customers will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments. |
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Your privacy and confidence will be respected at all times. |
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What Information is collected about you and how is it used? |
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When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the Goods. This information allows us to process your offer to purchase Goods and delivery of those Goods to you. We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the Goods to you. |
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We may use your e-mail address to provide you with information on products, services, promotions and special offers. |
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Third parties |
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We will not sell or pass your details to third party organisations except for the purpose of processing your offer to purchase the goods. |
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Consent |
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By making an offer to purchase Goods you consent to the information you provide to us being processed for any of the above purposes. |
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Cookies |
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Cookies are small pieces of information that are sent from your browser to our web server. |
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On this web site, cookies are used to keep track of the items you place in your shopping basket. These cookies expire after 2 days. |
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We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details. |
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You will need to ensure your cookies are enabled to allow you to purchase from our site. |
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Security |
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The security of your transaction is important to us and to prevent any details being seen by unauthorised persons it is protected throughout the payment process. To do this we use a secure server to encrypt the information before it is sent to the payments processor. |
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Subject Access Request |
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On your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information which we hold about you. You must explain to us clearly the information you require to be supplied: we are not obliged to supply to you information which is not specifically requested by you. |
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Under the terms of the Data Protection Act 1998, we are entitled to charge you £10.00 for the provision of information following our receipt of such a request. |
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Once we have received your written request and payment of the fee, we will respond to your request within 40 days. |
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You should note that, under certain circumstances, we will not be obliged to disclose the requested information to you, in which case we will explain to you the reasons for our refusal. |
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Distance Selling Regulations |
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We are obliged by law to provide you, prior to the delivery to you of the goods which you have purchased, with certain information in relation to those goods and your rights in relation to the agreement with us. This information appears throughout these Terms and Conditions.
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Right to Cancel this Agreement |
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Under the Distance Selling Regulations, you have seven working days from the Commencement Date (“the cooling-off period”) in which to cancel this Agreement if for any reason you are not happy with the Goods which have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us.
If you wish to cancel the Agreement, you must notify us of this fact in writing and send your notification to us by e-mail or post. Full contact details are set out below.
On cancellation, you must return the Goods that we have delivered to you. On our receipt of the returned Goods, we will exchange the Goods or we will refund to you the price you paid for the Goods. Unless you originally received substitute goods, you will be liable for the costs of returning the Goods to us, and we will not re-imburse you for this.
You should return such Goods to:-
Jadeshoes.co.uk, Internet Sales, 30 St stephens Street, Norwich, NR1 3SH
- Goods must be adequately sealed in the original packaging. Please note that the Royal Mail may reject any package that is not adequately wrapped;
- fully complete the returns form included with the delivery package, this will ensure that you receive your refund or replacement goods promptly;
- please make sure that you have addressed the package clearly with the above address. Make sure that you get a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates).
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Limitation of Liability |
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IMPORTANT: THIS CLAUSE 11 CONTAINS PROVISIONS WHICH RESTRICT THE EXTENT TO WHICH WE ARE LIABLE TO YOU FOR ANY LOSS YOU MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE. |
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Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced. |
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Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or wilful misconduct, or fraud or misrepresentation on our part. |
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To the fullest extent permitted by applicable law, we disclaim all liability for our employees' or sub-contractors' negligence. |
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We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites. |
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All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law. |
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Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied. |
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No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising. |
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Every provision of this clause excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement. |
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Indemnity |
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IMPORTANT: IN THIS CLAUSE YOU AGREE THAT YOU WILL BE LIABLE FOR ANY LOSS WE (OR CERTAIN PEOPLE CONNECTED WITH US) SUFFER AS A RESULT OF BREACH OF THE AGREEMENT BY YOU OR BY CERTAIN PEOPLE CONNECTED WITH YOU. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.
You agree that you shall be liable for, and hereby agree to indemnify us on demand in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by us, our agents, suppliers, resellers, our customers, officers or employees, and arising as a result of breach by you of this Agreement.
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Website Content |
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We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website.
Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.
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Contact Details |
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If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can phone us on 01603 624377, or e-mail us at info@jadeshoes.co.uk or write to us at: Jadeshoes.co.uk, Internet Sales, 30 St stephens Street, Norwich, NR1 3SH
We shall respond to any communication received by us as quickly as we can.
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Law and Jurisdiction |
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The Agreement shall be governed by and construed in accordance with English law and you agree to submit to the non-exclusive jurisdiction of the English courts. You are responsible for compliance with any applicable laws of the country from which you access our website.
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